A.C.T. handles all the hassles involved with offering "Free" repair to your customers. A.C.T. offers a single, toll-free phone number for you to call. No matter who your customer has insurance through.
You can find your customers in various ways. You basically want to let people know what you have to offer. Also, A.C.T. has numerous advertising banners, posters, flyers, and cards.
On average, you will receive payment in two to three weeks (unless you enroll in our rapid pay program) . This all depends on the insurance company involved. We send out electronic payments at least twice per week.
We need information about the customer, the vehicle involved, the insurance company, and the insurance agent. Please view the sample work order.
An average claim reporting process is 8 minutes. Our CSR's do their best to minimize the time your customer is on the phone. However, the insurance company involved does a lot to determine the claim reporting time.
A.C.T. requires the customer to be available when the claim is reported. However, we will not need to have the customer available for the Self Serve Plan.
Most insurance companies view windshield repair as preventive maintenance. If a chip is left unrepaired, it likely will crack out and lead to a costly windshield replacement. Most insurance companies waive deductibles for windshield repair. Windshield repair saves policyholders and insurance companies millions of dollars annually. However, A.C.T. cannot speak for every insurance company. If your customer has a concern with this issue, please contact A.C.T. and we will conference them with their insurance company/agent for an immediate answer.
A.C.T. will be able to tell you within minutes if the customer has the necessary coverage. On occasion, the insurance company will not be able to immediately verify coverage. As a general rule, a vehicle under 8 years of age is a safe bet for coverage. If the customer has more than liability insurance, coverage will usually be in place. It costs you nothing but a phone call to find out.
A.C.T. adds new insurance companies every day. We work with insurance companies of all shapes and sizes. We only know of a handful of minor insurance companies that choose not to waive deductibles on windshield repair. We generally will be able to immediately inform you if your customer is a policyholder of one of these companies. Again, it costs you nothing but a phone call to find out.
A.C.T.'s full service program will handle the claim from start to finish. We handle the initial reporting, follow up claim work if needed, electronic billing to the insurance company, and, most importantly to you, electronic payment right into the banking account you specify.
A.C.T. has customer service representatives available for customers calling from the Eastern Time Zone to the Pacific Time Zone. A.C.T. is available to take your repair claims seven days a week. A.C.T. does observe a few national holidays.
You do not have to provide us with paperwork on each claim. Remember, we take care of the paperwork hassles for you. You should keep a signed invoice or work order on file. We will provide you with an email receipt each time you report a claim and each time we electronically send a payment to you.
This amount varies. The average payment, after our processing fee, is $46. The variation is due to the number of chips repaired and the insurance company involved.
Signing up is easy. Please fill out our Sign Up Forms and mail, email, or fax them in to us. We will contact you shortly with your A.C.T. account number. We strive to make the sign up process as easy as possible.
No, but since you can get the best resin, best equipment, best training, best technical advice and best all around deal from Liquid Resins....why go anywhere else?
You are not obligated to use A.C.T. for any length of time. We are certain that you will see the value in A.C.T. and will desire to continue utilizing this service.
It is strongly recommended that you have liability insurance on your business. Some insurance companies require you to have this coverage. For more information, call us at 1-888-228-9108.
Please view our Plans page to see our services and pricing.